Returns & Exchanges

At GlassStaff, we want you to feel entirely confident equipping our TTRPG-inspired apparel and wearable accessories. If your new gear doesn't fit your character perfectly, we offer hassle-free returns and exchanges within 30 days of delivery.

Return Process

• 1.
  Initiate Your Quest

  Contact our support team with your order number and lifestyle item details to request a prepaid return shipping label.

• 2.
  Pack Your Loot

  Securely place the unworn apparel or unused accessories back into their original packaging, ensuring all tags remain attached.

• 3.
  Dispatch the Courier

  Affix the provided return label to your package and drop it off at any authorized postal service location.

• 4.
  Receive Your Rewards

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.